BookingConsultant.ai
Customise how your AI agent handles calls. Changes take effect on the next call.
The name the AI introduces itself as on calls
The specific words your agent uses to frame the prize and create excitement.
e.g. "prize winner", "selected client"
e.g. "gift certificate", "prize", "credit"
e.g. "our winner", "a winner", "the lucky winner"
Toggle which stages the agent runs through on each call.
Drag to reorder coming soon
Open with excitement, deliver the good news that they've won
Ask who's coming, the occasion, and basic qualifying info
Deep dive into each family member, create shot ideas, visualise photos on their wall
Deliver pricing casually and confidently, pause for their reaction
Take holding deposit via SMS payment link before looking at dates
Check calendar availability and lock in the appointment
How deep should the agent go during the discovery stage?
Deep probe for each person, create shot ideas, visualise on walls. 10-15 min calls.
Quick questions about who's coming and occasion. 3-5 min calls.
No discovery. Just qualify and move to booking/callback.
Begin discovery with the youngest family member first
Ask about hobbies and interests for each person
Ask about meaningful objects they might bring to the shoot
Build specific shot concepts during the call based on what they share
Ask them to imagine the photos hanging on their wall
Request the client photograph their wall space and send it through
How many shot ideas to suggest during discovery
Deliver price casually mid-sentence, as if it's no big deal. TMS recommended.
State the price clearly and confidently with a brief pause.
Frame pricing as a consultation with options and flexibility.
Silence after delivering the price, let them react first
Use aspirational language when describing the upgrade product
Use simple, understated language for the included product
Tell clients about extra fee for Saturday sessions
Dates to offer (TMS default: 1)
Time slots per date (TMS default: 2)
How far out to look for availability
Suggest weekday sessions first before offering weekends
"Our calendar is only open for the next couple of weeks..."
Never look at dates until the holding deposit is paid. TMS core principle.
Frame the deposit as fully refundable to reduce friction
Charge a new deposit if they reschedule within 3 days of the session
What should the agent do once a lead is qualified?
Take payment and book directly in calendar
Book a callback with your human consultant
Transfer the call live to your consultant
How to handle leads who only care about the price/voucher value.
Acknowledge the price, then pivot into discovery questions. TMS recommended.
Skip the redirect and try to book them regardless.
Politely let them know this might not be the right fit.
For resistant leads, offer an in-person consultation instead
How hard should the agent push to get Dad (or other missing members) to the session?
Mention it once and move on if they say no.
Use 1-2 persuasion techniques before accepting.
Use all available arguments (legacy, nostalgia, regret) to convince them.
"This will be a family heirloom for generations"
"Do you have a photo of your dad at this age?"
"You can't have someone missing from the family portrait"
Add studio-specific objections and how the agent should respond.
Encourage callback without revealing details. "I have some exciting news..."
State the prize clearly. "Congratulations, you've won..."
Flag and filter out leads who only care about price
Flag hostile or dismissive callers for review
Ask the client for a review after their session
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