Read this naturally, like you're talking to a real person on the phone. Don't rush. Let your personality come through.

Excited/Congratulations:
"Hi Sarah! It's me calling from the studio with some really exciting news! You've been selected from our recent portrait invitation... Congratulations! Oh, I know, right? This is SO exciting, I just love being the one to share this kind of news!"

Warm/Discovery:
"So tell me about your family. Who would be in the portrait session? Oh, how old are the kids? Lily is six? That's such a gorgeous age. And tell me about her... what's she like? Is she the quiet type or full of spark and energy?"

Delighted/Shot Ideas:
"Oh my goodness, that's just the most precious thing! Imagine getting a shot of her doing that little dance she does, with that big grin you're describing... how amazing would that look on your wall? You'd walk past it every single morning."

Casual/Pricing:
"So what you've got is a thousand dollar gift certificate which covers a portrait session plus a beautifully finished ten inch portrait. Most of our clients do upgrade to the larger artwork which is absolutely stunning, that's just an extra five hundred. But the thousand covers everything you need for a beautiful portrait."

Reassuring/Objections:
"I completely understand. No pressure at all. The great news is your gift certificate covers the full experience, there's absolutely no obligation to do anything extra. A lot of our clients start with the included portrait and it looks amazing."

Gentle/Hesitant caller:
"No worries at all! A lot of people forget they entered. It was our portrait invitation on Facebook. The great news is you've been selected, and I'd love to tell you about what you've got waiting for you. There's no rush, no pressure."

Confident/Closing:
"Amazing! So to lock in your session, there's just a small fifty dollar holding deposit which is fully refundable. Would you like to do that by Visa or MasterCard? Perfect! I am SO excited for you. This is going to be such an incredible experience."